# Drive mate 2.0 overview Author: Gaurav Singhal Author URL: https://drivemate.au/blog/author/gaurav-singhal/ Published: 2024-12-12 URL: https://drivemate.au/blog/drive-mate-20-overview-cm4kpx5ww007310m8fg6ql63m/ ![](https://prod.superblogcdn.com/site_cuid_cl6bp1qcz11281krsfq84u6zc/images/adobestock142811871-copy-1734057456184-compressed.jpeg) We have worked round-the-clock to build this system for you, and hope it will smooth the Drive mate journey for both Hosts and Guests - please see the key changes outlined here. Please now set your new daily price and cost per kms: - Our system will now show Hosts a recommended daily price per vehicle, typically around $10 less than current. The recommended pricing is a dynamic AI system so will constantly refine moving forwards - maybe check back next week to see any updates. - The default distance cost to Guests is set in your listings at 33c per kilometre, which can be changed to 45c or 55c – note that Drive mate keeps 9c of this. You can see new Guest How To 2.0 videos [here](https://www.youtube.com/playlist?list=PLkGtVEAtVFTioD3bZtnV6yTzFWrveXtgz), to help you better assist your guests when needed. Drive mate 2.0 has necessitated a full review and tightening of many Host and Guest terms of service to run effectively. Please see our full updated Terms of Service, for both Hosts and Guests, [here](https://help.drivemate.au/kb/guide/en/drive-mate-2-0-terms-of-service-for-hosts-guests-cBX3t26hk7/Steps/4001410); and you can see the new policies for each key area [here](https://help.drivemate.au/kb/en/hosting-policies-2-0-440265) for Hosts and [here](https://help.drivemate.au/kb/en/driving-policies-2-0-440264) for Guests. The next Host Q&A will be on Monday December 23rd at 6pm AEST, where we’ll aim to answer all outstanding questions about 2.0. Event details [here](https://bit.ly/DM20dec23QandA). Please ask us about anything that isn’t clear, and we are always open to feedback on how to keep improving. **Pricing 2.0** Our UCS-style pricing system based on distance driven, to include fuel - You’ll no longer need to manage excess mileage and fuel - Late returns will be also handled automatically - Note that in-progress and already-booked trips will be unaffected by DM 2.0 Daily + hourly rates set by hosts - Hourly rates capped at daily rate within 24 hours - Guest charge per km - $0.33 / $0.45 / $0.55 set by hosts - includes fuel – Drive mate keeps $0.09 - Set by default to 35c – Hosts can change DM fee for hosts is 25% of daily rate and $0.09/km. For hosts on BBI - reduced to 15% - Km-charge remains $0.09 For trips 3 days or less, booking fee is $6.99, 4-6 days = $9.99, 7 days and longer = $14.99 Protection/insurance fee is 12% of duration charge, minimum of $9.99 per day or part thereof, for comprehensive insurance with $3,000 excess. - Premium Protection costs Guest $10/day and reduces the excess to $1,500. - Maximum Protection costs guests $18/day, reducing the excess to $500. **Pickup & Dropoff 2.0** Hosts no longer need to review and approve pickup and drop off - this is automated. Support team can do pickup and dropoff for Guests. We've created these videos for Guests, also helpful for Hosts to understand: - Pickup for lockbox cars [here](https://youtu.be/EETKuP6DW_g) ​ - Pickup for key handover cars [here](https://youtu.be/Sqh8cZfoTow) ​ - Pickup for Otoplug or Drive mate Go cars [here](https://youtu.be/EREEhxYHbEM) - Dropoff - all car types - including any fuel reimbursements [here](https://youtu.be/Pxe8QQJ1Egg) ​ **Trip extensions** **2.0** Minimum Duration Rule: Modifications are only allowed if the modified duration is equal to or greater than the original trip duration. Reductions in trip duration are not permitted. Host Approval - Instant Booking Listings: Approval is automated. - Non-Instant Booking Listings: Modifications require Host approval. Calendar Availability: Modifications are only possible if Host’s calendar has no overlapping reservations or blocked dates during the requested modification period. Late return charges are automated: Equivalent to car’s listed trip price for delayed duration. - For example, if the car is returned 5 hours late, the charge will be: (Trip price for 5 hours) + Drive mate fees + processing fees. - Additional Kilometres: Guests charged for any additional kilometres driven during the delayed period per car’s host-set kms rate **Fuel 2.0** Return Fuel Level: - Guests must return the vehicle with at least 25% fuel in the tank. - Failure to meet this requirement will result in a penalty charge of $25, as specified in the Rental Agreement. Refuelling During the Trip: If Guests need to refuel the vehicle during their trip, they must use their own funds to pay for the fuel. To be reimbursed for refuelling, Guests must: - Submit a receipt for the fuel via the Drive mate app or website - Ensure the receipt is uploaded within 24 hours of the end of the trip. - Reimbursement will be processed and credited to the Guest’s account. **Statements & Payouts 2.0** December will be your first full, tax-compliant monthly statement – due by Jan 10th     Retrospective statements will be available soon Monthly payouts – for trips booked after DM 2.0 change - First Monthly Payment: processed in January 2025, covering all eligible earnings from DM 2.0 change - Guaranteed Payout Timing: Monthly payouts will be processed no later than the 10th business day of each month for the previous month’s earnings. Comprehensive Earnings Statement: Your monthly statement will provide a detailed breakdown of your earnings, including: - _Trips: A summary of completed trips, including dates and Guests._ - _Distance (Kilometre) Charges: Earnings based on kilometres driven by Guests._ - _Fuel Reimbursements: Reimbursements for any fuel expenses submitted by Guests._ - _Referral Bonuses: Earnings from referrals through the Drive mate platform._ - _Other Earnings: Any additional income, such as fees or incentives._ **Handover & Verification 2.0** Re-Identification for Keyless Access: - Guest complete re-identification process via Drive mate app: taking selfie with driving license at pick-up – must match the booked guest. - Important: If a different person attempts to pick up the car, the vehicle will not be released. Re-Identification for Physical Key Handover: - Driver Verification: During the handover, Hosts must check the Guest’s driving license and ID to confirm they match the booking details. - Guests must carry Driving License and ID Our enhanced verification for new guests is being built We’re working on speeding up verification turn-around time **Support 2.0** This will significantly fast-track both current and future issues… - Please watch [this in-depth How To video](https://bit.ly/DMSupport20) about Support 2.0. - Best way to lodge new issues is via our in-app chat, where you can then track your tickets. - New issues raised via email will be auto-responded to with trackable ticket numbers. Do use your Drive mate account email for all contact so your tickets show when logged into app or website. - Please don’t resubmit previous issues unless you can see all your tickets and the issue is not there. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---