Hello, I'm Jian.

Reviews from Guests (28)

• thanks for the prompt access

  Michal•January 2026•

• What an amazing car for the most amazing trip. Will definitely book again.

  Colm•January 2026•

• On arrival owner appeared to be sleeping. Knocked at the door for some time, when he came to the door he looked at me like I was in the wrong place, and I felt like I was too. When I said I'm here for the van hire from drive mate, he turned around and grabbed the keys, handed them to me and closed the door. I quickly asked which car I was taking to make sure and he mumbled quietly, 'yes yes the one down there's as the door closed Infront of me. I went to the vehicle and took some photos of the outside and inside. I wasn't aware of any check in and out of process with drive mate at the time of collection. I got in the van and when I turned it on, the car had an orange engine light in the dash. I msged the owner through here and had to repeat myself a few times as he wasn't replying to my msg saying the engine light was on and if it was okay to drive. He eventually answered and said 'just ignore it' which was hard as I was driving alone to the Tablelands with my 4 little kids for Christmas. Before we even left Cairns, the vehicle seemed clunky with the wheels or suspension and was a worry. I pulled over and called the owner, he said to keep driving and ignore the light, which I did. Trying to get up the range we could barely get up to 60kms, there was not much power at all and I was so careful because of the way it was driving and it was raining and wet. It felt like it was going to lose control of steers or the wheel would fall off. We made it to our destination and didn't drive the car until we had to return. However, on return, it was really windy and wet and had people waving us down, saying our wheel was wobbly, then had to stop 3 times as the orange engine light was flickering to red and the van seemed to be overheating. Unfortunately, during Christmas my phone got damaged and was unable to contact drive mate prior to leaving and returning the vehicle, and couldn't have called when we stopped due to no reception. When I returned the Van, I spoke to drive mate and advised about the problems we had, and was told to return the van and speak to the owner. On arrival of returning, the owner came to the window and was hurrying me and insisted on the keys. I quickly stopped doing the stuff for the app return and had to get my kids out of the car. Once they were out, the owner had already locked the car and when I asked to take the required photos on the dash ECT for return he refused and left for work. Unfortunately, being a single mum of 4 kids, I haven't had time to follow up with new years and public holidays, however have been charged an extra $200 plus I haven't received my deposit back. That stupid Van cost me over $1k and so much time and stress with screaming, hot kids on the side of the highway. Absolutely disgusted at this and the lack of communication or understanding from this man. Never again will I go through this company. I don't have $1k sitting around, and the only reason I needed to hire it in the first place was because my car is having similar issues and wanted to avoid being on the side of the road with my kids, I wanted to avoid the extra stress of it all but it only added to it 10 fold and now I don't even have the money I saved for fixing my own car because you took out extra and haven't refunded anything.

  Tanya•January 2026•

• Great old reliable hilux

  James•November 2025•

• Although and old model was very reliable vehicle and very spacious. Experience with Jian N and his team very professional and awesome to deal with

  Teremoana•November 2025•

• Great car, ran like a dream

  Adam •October 2025•

• Perfect. Did the trick. Thank you AA++

  Luke•October 2025•

• Great host always accommodating I appreciate hiring his cars

  Chyanne •September 2025•

• Great

  Jimmy•July 2025•

• Thanks Jian for easy pick up and drop off, the process was smooth and easy.

  Sergii•July 2025•

• Ryo•July 2025•

• thank you

  Haruka•June 2025•

• Very confortable and good renter

  Guillaume•April 2025•

• Thanks Jian

  brandon•March 2025•

• Good car, good location.

  Banned user•November 2024•

• Took 3 times to actually go through the booking but the car was in great shape.

  Charleston•August 2023•

• Easy to deal with, quick response time. Car is what it is - older model, some obvious issues with doors locking / unlocking and windows up / down, but got us from point A to point B.

  Richard•July 2023•

• Got me from point a to point b without issues 🤷‍♂️. Cheapest around and you get what you pay for.

  wade•July 2023•

• Few issues but overall easy to deal with

  Luke•June 2023•

• Super easy to communicate with host and a great little run around car

  Carla•May 2023•

• Perfect moving van

  Penny•February 2023•

• Great van perfect for the move

  Penny•February 2023•

• I must admit there was “miscommunication” at the start. However, I was happy with the car. Am not sure wether the FUEL gauge is working?? Car was returned. Key left where I was directed to leave it. Thank you Jian. Drive-mate Support are great. They are very patient and helpful. Considering I am not “Savy” with Uploading information! Thank you. Regards at Cecilia Müller

  Cecilia•January 2023•

• Thanks again for another smooth transaction Jian. Cheers, Nicole

  Nicole•November 2022•

• Great car, to explore FNQ area. Easy pickup and dropoff

  Michael•July 2022•

• very reliable

  Tierney•July 2022•

• if you want a cheap runaround car then this is a great option. thanks Jian.

  Celina•April 2022•

• great host cruisey as and well presented vehicles. always hire through him .

  Fadi•March 2022•

Reviews from Hosts (0)